Gesundheit! The Surprising Case of Emotional Contagion • Six Seconds
Emotions can be as contagious as the common cold; just as we can catch a online relationships can also have an emotional contagion effect. Emotions can be contagious. We can catch someone's bad day bug or have a better mood after seeing someone smile. It has been assumed that the strength. As per Barsade () '' the emotional contagion (EC) that can be applied to all . have analyzed the relationship mood and the nature of emotional valence.
Hence, studies on EC quality provided by the organization were also studied. A in this field have focused on the transfer of mood from model was developed where both individual characteristics customers to the service providers. Emo- employee affect which is manifested by their on-the-job tional expressiveness, inner feelings, and transaction service transactions is a potent contributor to attributions of busyness were said to be predictive of employee emotional service quality and perceptions of the organizations by the displays.
Displayed emotions are an important area of customer Heskett et al. How customers perceive study because of the outcomes they produce Rafaeli and the organization depends on what service they receive at Sutton Previous studies have shown that emotions in the hands of the service provider, which in turn is influ- an individual produce a corresponding change in the other enced by the actual emotional state the customer relations person Hatfield et al.
Findings revealed that affect influences customer perceptions and emotions. Individual characteristics, namely emo- evaluation. The dissertation offers several useful sugges- tional expressiveness was found to be a critical prerequisite tions for extending the work by a using different mea- for service providers for the purpose of selecting suitable sures to assess EC such as naturalistic observations and employees. Their affect and customer evaluations of the quality of service research revealed the influence of employee affective received.
For through customer in-store positive moods and perceived instance, Tsai studied the relationship between friendliness. Results J Bus Psychol were interesting: A smiling person is viewed more positively on both d The style of leadership will affect the level of EC.
The Impact of Emotional Contagion and its Relationship to Mood
This does appear to exist sufficient scope for adding to this study examined whether primitive EC combined with affect current pool of knowledge. Customer smiling during an valence positive or negativeemotional energy high or encounter predicted post-encounter mood suggesting facial lowpower, leadership, stress, empathy, organizational feedbackand customer post-encounter mood uniquely commitment, communication, service quality, and cus- predicted service quality and encounter satisfaction sug- tomer perceptions.
To the best of our knowledge, however, gesting affect infusion. The study found evidence that there has not been any work done to understand what service with a smile in these brief encounters was satisfying factors influence the level of EC.
Moreover, several sig- to the customers because it led to high ratings of quality nificant variables such as personality attributes, and situa- service. The study also demonstrated a link between tional variables such as composition of teams and the strength of smile and service quality ratings, suggesting that nature of job are yet to be studied.
Its presence can be felt wherever people are more friendly and competent, and thus the encounter as involved in groups, be it in educational institutions, cor- more satisfying. Till date, however, Along similar lines is Hennig-Thurau et al. The advancement of literature in psychology tionships through two aspects of employee emotions— relating to emotions has also allowed for a more focused emotional labor and EC. Drawing from the suggestions and explicit examination of collective emotion.
EC can also serve as a method for infusing ters. The study and attitudes Lazarus ; Damasio Literature has suggests an interesting avenue of cross-cultural investiga- established that collective emotion influences individual tion of these results for validation. This provides both academicians and practicing The discussions presented above yield the following managers a fulcrum around which to build a healthy research propositions: If an individ- that individual members of teams bring to and spread in the ual comes to work with a disruptive emotion like anger, workplace.
Institutions need to ensure that only positive, jealousyin all probability, that mood would get trans- constructive emotions spread across team members, thus mitted to others, resulting in an unfavorable working cli- resulting in effective performance. For effectively managing their individual emotions, Based on the discussions presented in this article, a each team member needs to be aware of what emotion he broad framework for future research incorporating or she is going through.
Hence, there is a need to under- a individual factors, b interpersonal factors, c contex- stand the combined effects of personal, interpersonal, and tual factors, d level of EC, and e organizational per- situational factors that make up the level of EC. As depicted in the While several studies have studied the relationship framework, it is hypothesized that individual, interpersonal between EC and social group behavior, the effect of EC on and contextual factors would affect the level of EC which behavior of formal teams in organizations is yet to be in turn would influence organizational performance.
This gap provides scope for further research. The proposed framework provides immense scope for The existing EC Scale Doherty has been devel- research analyses in the domain of EC. Given the acknowledged and contextual factors, future research can unearth several importance of EC in organizations, there is a need to other constructs that could impact EC.
Researchers could develop a multi-dimensional tool to measure the level of investigate the moderating effects of contextual factors on spread of emotions in a team setting.
EC and organizational performance. However, a collective approach to In conclusion, it appears that there is a need to com- establish a cause—effect relationship with individual, prehend the dynamics involved in the transfer of emotions interpersonal and some contextual factors is yet to be among individuals.
How to Use the Power of Emotional Contagion to Change Your Mood
EC is an all-pervasive phenomenon that made. Furthermore, review of prior literature has not has implications for both social and organizational settings.
This is an extremely significant development for the researchers involved in EC. It is further Fig. A theory of social comparison processes. Human to deal with this phenomenon by ensuring the spread of Relations, 7, — The emerging role of positive emotions and effectively managing negative emotions in work life: Journal of Organiza- emotions, to improve their effectiveness.
Nonverbal display of Acknowledgments We would like to thank our reviewers for pro- emotion in public and in private: Self-monitoring, personality, viding valuable inputs to improve this article. We also place our and expressive cues. Journal of Personality and Social Psychol- immense gratitude to Dr. Gopalakrishnan for his continued support ogy, 61, — Personality, affect, and behavior in groups.
Journal of Applied Psychology, 75, — Leader positive mood and group performance: The case of customer service. Journal of Applied Social Psychology, 25, — Understanding pro social behavior, sales performance, and turnover: A group level Ariely, D.
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The Impact of Emotional Contagion and its Relationship to Mood - Semantic Scholar
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An integrative model of Decision Processes, 86, 99— Organization Management Journal, 7, — Culture, self, and emotional contagion. When teams work best. It may be that those with authority and those who are either liked or respected have a greater effect. What is clear is that leaders affect the group mood: In the Barsade study discussed above, a negative group member seemed to disrupt the groups and reduce efficacy, while having a positive confederate was associated with increased cooperation, fewer group conflicts, and heightened task performance.
Likewise, in a similar study, Alice Isen assessed radiologists, finding positive mood enhanced their accuracy. Positive mood has a far-reaching effect on work performance, supervision, decision-making, and even on team members voluntarily acting for the good of the organization .
For example, Elsbach and Barr found that people in negative moods use a more structured approach to decision-making. Promotes risk aversion, leads to susceptibility — difficulty discerning weak and strong arguments and being easily persuaded by peripheral cues e. One challenge is that this emotional exchange can occur without conscious attention.
In other words, whether they know it or not, people are affecting others.Proof Facebook Manipulates Your Emotions
If you have any helpful tips for how to do that, please leave a comment as I am happy to learn from each other. If you are interested in learning more about emotional intelligence and how to improve yours, I recommend reading Get Started with Emotional Intelligence. Or to dive deeper into emotional contagion, download our white paper and free slides by clicking on the button below. The automatic transfer of mood between persons.
Journal of Personality and Social Psychology, 79 2 A neuropsychological perspective on social cognition and its disruption in autism. Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47 4 Why does affect matter in organizations?
- How to Use the Power of Emotional Contagion to Change Your Mood
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